Frequently asked questions
If you have a question and the answer is not listed below, please feel free to contact us.
Who is BridgeStreet?
BridgeStreet is a leader in serviced apartments throughout the United States, United Kingdom, France and many other countries around the world.
What is the difference between a BridgeStreet apartment and a hotel?
BridgeStreet apartments are typically 700 square feet and larger. Whether you want to prepare your own meal, surf the internet or just relax on the sofa watching TV, our apartments provide the privacy, comfort and conveniences of living in your own home.
What types of amenities does BridgeStreet offer?
BridgeStreet apartments are completely furnished, including fully equipped kitchens, linens, telephones with voice mail, TV/DVD, housekeeping services and high speed Internet. Tailor-made packages are also available. In addition, many of our properties offer amenities such as fitness facilities and business centres.
Where are BridgeStreet apartments located?
Our apartments are in desirable central locations, close to business and commercial areas. Depending on your needs, we can offer apartments close to work or with easy access to public transportation. Our locations are convenient to shopping, entertainment and schools.
Is there a minimum length of stay?
We accommodate guests across the globe from one night or longer.
What is included in the cost?
Our rates include the apartment, utilities and housekeeping services. Each apartment comes standard with a complete furnishing package, cookware, dishes, utensils and linens. Most include high speed Internet access.
Additional furniture, accessories and phone service can be provided for an additional cost.
How am I billed?
You will receive monthly billing that includes the rent for the coming month plus any extra charges for the past month, such as telephone calls. If you pay by credit card, your account will automatically be charged at the beginning of every month and you will receive an invoice showing the specific charges.
Can you bill my company?
Yes. Many of our guests have their monthly bills sent directly to their company. In order to do this however, your company must establish credit with BridgeStreet.
Many of our properties can also take direct payment by the guest, please contact us for more information.
How does my company establish credit?
Upon completion of a credit application, we will perform a credit check on your company. Once credit worthiness has been confirmed, we will contact your company to establish direct billing.
Why do you need my credit card if my company is being billed directly?
Every guest is required to provide a valid credit card number and expiration date at the time the reservation is requested, regardless of whether or not their company is being billed. The credit card will be used to guarantee payment for any incidentals, charges not accepted by your company or in case your company declines the invoice. If your company does decline an invoice, we will notify you before charging your credit card.
What is the BridgeStreet Satisfaction Guarantee?
If you are not completely satisfied with your furnished apartment, we will be happy to move you to any other available apartment or we will refund your rent. Just inform us of your concern within twenty-four (24) hours of moving in and we will correct the situation.
How do I make a reservation?
Making a reservation is easy. Simply call our reservations department on +44 (0) 207 792 2222 or visit our website www.bridgestreet.com. You will speak with one of our Accommodation Specialists who can assist you in making a reservation. You can also make a reservation online by completing our Inquiry/Request Form.